Knowledge Base

Office

Office UserInfo all the same

Problem:

All users are having the same UserInfo within Office.

Solution:

To resolve this issue for new users in a current Terminal Services deployment, the Administrator should do the following:

  1. Close all Office programs.
  2. Click Start, click Run, type regedit, and then click OK or type regedit in the Start Search box and then select regedit.exe
  3. Locate the following key and then right-click and delete the Username and UserInitials values:

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\Common\UserInfo

         To resolve the issue for all users in a new Terminal Services deployment, the Adminstrator should do the following:

  1. Select Customize during installation and clear the Username and Initials values
  2. Edit the <Office_Edition>.WW\Config.xml file in Notepad with Username set to empty value (“”): <USERNAME Value=”” />
  3. Remove the Username and UserInitials values after installation, as described above, from the registry key:

HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Terminal Server\Install\Software\Microsoft\Office\Common\UserInfo

To resolve the issue for all users in a Existing Terminal Services deployment, the Adminstrator should do the following:

  1. Create a Registry preference were you delete the following key’s:4
  2. HKCU\Software\Microsoft\Office\Common\UserInfo –> UserInitials and
  3. HKCU\Software\Microsoft\Office\Common\UserInfo –> UserName

 

UserInitials

UserName

Common

Links:

http://support.microsoft.com/kb/2001595

Outlook crashes with McAfee e-mailscan addin

Problem: Outlook crashes with McAfee e-mailscan addin (MfeOtlkAddin.dll)

Solution:

Add a registry value to the HKCU\Software\Microsoft\Office\14.0\Outlook\Resiliency\DisabledItems:

Type: REG_Binary
Name: FE576
Value: 01,00,00,00,4a,00,00,00,46,00,00,00,63,00,3a,00,5c,00,77,00,69,00,\
6e,00,64,00,6f,00,77,00,73,00,5c,00,73,00,79,00,73,00,77,00,6f,00,77,00,36,\
00,34,00,5c,00,6d,00,66,00,65,00,6f,00,74,00,6c,00,6b,00,61,00,64,00,64,00,\
69,00,6e,00,2e,00,64,00,6c,00,6c,00,00,00,69,00,6e,00,76,00,6f,00,65,00,67,\
00,74,00,6f,00,65,00,70,00,61,00,73,00,73,00,69,00,6e,00,67,00,20,00,6d,00,\
63,00,61,00,66,00,65,00,65,00,2d,00,65,00,2d,00,6d,00,61,00,69,00,6c,00,73,\
00,63,00,61,00,6e,00,00,00

 

Save the following as .reg file to import the settings:

Windows Registry Editor Version 5.00
[HKEY_CURRENT_USER\Software\Microsoft\Office\14.0\Outlook\Resiliency\DisabledItems]
“FE576″=hex:01,00,00,00,4a,00,00,00,46,00,00,00,63,00,3a,00,5c,00,77,00,69,00,\
  6e,00,64,00,6f,00,77,00,73,00,5c,00,73,00,79,00,73,00,77,00,6f,00,77,00,36,\
  00,34,00,5c,00,6d,00,66,00,65,00,6f,00,74,00,6c,00,6b,00,61,00,64,00,64,00,\
  69,00,6e,00,2e,00,64,00,6c,00,6c,00,00,00,69,00,6e,00,76,00,6f,00,65,00,67,\
  00,74,00,6f,00,65,00,70,00,61,00,73,00,73,00,69,00,6e,00,67,00,20,00,6d,00,\
  63,00,61,00,66,00,65,00,65,00,2d,00,65,00,2d,00,6d,00,61,00,69,00,6c,00,73,\
  00,63,00,61,00,6e,00,00,00

 

 

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