Knowledge Base

ShareFile

Using ShareFile.eu with Outlook connector

Problem:

You receive the following error: There was a problem connecting to ShareFile. Please verify that you are connected to the Internet or contact ShareFile support if the problem persists.

When you use the Sharefile.eu domain for your ShareFile installation, you need to configure the Outlook connector to search the mail address on the Sharefile.eu domain instead of the default ShareFile.com domain.

Outlook Connector Error

Solution:

Create the following registry key:

HKCU\Software\Citrix\ShareFile\SSO

  • Type: REG_SZ
  • Name: ApiCP
  • Value: sf-api.eu

Now the Outlook connector will search the ShareFile.eu domain.

Links:

http://support.citrixonline.com/en_US/ShareFile/help_files/SF020001?title=ShareFile+Plugin+for+Microsoft+Outlook+Installation

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